Terms & Conditions

ORE AUSTRALIA PTY LTD Terms and Conditions of trading, online e-shopping and privacy policy:

Please take the time to read the terms & conditions of our online e-shopping trading terms. The terms & conditions, privacy policy and any other laws or regulations which apply to the website, collectively govern the use of ORE AUSTRALIA Pty Ltd, O.R.E and ORE Mineral Cosmetique, O.R.E COSMETIQUE, ORE COSMETIQUE (trademark) and related websites, e-shop online and (in-store) retail shopping (all products and services offered by ORE MINERAL COSMETIQUE (ORE AUSTRALIA Pty Ltd, ORE AUSTRALIA) and it applies to the entire agreement between the contracting parties. By browsing this website or placing an order, you agree to be bound by the conditions of these terms & conditions, privacy policy agreement and its amendments that are made from time to time that are made without notice.
1. General:
ORE MINERAL COSMETIQUE and ORE AUSTRALIA Pty Ltd (“O.R.E”, ORE) with a horizontal line across the “O” in O.R.E, respects the privacy of every individual who visits our web sites and online areas, or purchases ORE products on-line. ORE is concerned to protect the security of personal information supplied to us. This information includes your name, street and email addresses, billing information and any other personal information you provide to this site. We reserve our right to change our policies without notice and with discretion. We encourage you to check our policies regularly.
2. Use of Personal Information:
ORE may collect or retain information about you personally (that is, for example, your name, address, telephone number, or email address). If you do not want any personal information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the email address listed at the bottom of this policy statement. We will use reasonable efforts to delete your information from our existing files. If you do provide us with personal information, we may retain and use that information for the following purposes. First, we may store and process the information to better understand your needs and how we can improve our products and services. Second, we may retain information about your previous purchases of ORE products in order to customise our website services for your future visits to the site. Third , we may use the information to contact you about products and services offered by third parties that we consider may be of interest to you. Your e-mail address or other information will not be provided to any third party without your prior consent except in the following circumstances:
To third parties directly involved in helping us complete the transactions and deliver orders requested by you;
To protect or defend our rights or property or implement our terms of use; If we are required by law to do so; or as otherwise outlined in this policy.
3. Security of your Personal Information:
Unfortunately, no data transmission over the internet can be guaranteed to be secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Credit Card information is among the most sensitive and important data that this site collects. We operate secure servers to minimise the risk of unauthorised use of such information.
4. Children:
The safety of children is very important to ORE AUSTRALIA. Children should always ask a parent before sending information over the Internet. While ORE makes every effort to protect children, it is ultimately the responsibility of parents and guardians to monitor children’s internet usage. If a parent or guardian of a child who has provided us with such information would like the information deleted from our records, he or she should contact us at the email address listed at the bottom of this policy statement. We will delete the child’s information from our existing files.
5. Legal Liability:
By using this site, you agree to certain releases and disclaimers. These releases and disclaimers extend to matters arising out of this privacy policy. You are encouraged to read our disclaimer and legal notices.
6. Whom to Contact:
If you have submitted information about your self through an ORE COSMETIQUE Website and you would like us to correct or delete that information from our records, please send an email to: we will make reasonable efforts to delete your personal information from our existing files.
7. Copyright:
All content of this website is protected by Australian and International copyright laws. The Website’s content includes but is not limited to all information, text, images, graphics, software and advertisements on the Website. No content or material of this website is to be used without the written consent of ORE AUSTRALIA Pty Ltd, but not limited. You must not use this website for any commercial purpose or commercial gain (revenue generation) of any kind. O.R.E and other ORE trademarks, names and logos appearing on this Website are trademarks owned by [Registered Company name] and are protected by law. The use of these trademarks or any other content of this Website , except as provided in these Terms & Conditions, is strictly prohibited.
8. Disclaimer:
The contracting parties means: customer, client, purchaser, individual, company, corporation or other that makes contact with ORE AUSTRALIA Pty Ltd and its products. We endeavour to maintain a high level of service to our customers to ensure prompt delivery for purchase orders, unforeseen delays to delivery may occur. For late deliveries we will notify you by email as soon as the information becomes available to us. We will credit your purchase order if you decide to cancel your purchase order, contact our office by email immediately. ORE AUSTRALIA Pty Ltd will not be liable for claims resulting from late delivery of goods.
The customer and to all the associated parties agrees with ORE AUSTRALIA Pty Ltd & ORE COSMETIQUE to discharge all claims, actions, suit and demands which arise out of the supply of products by ORE AUSTRALIA Pty Ltd and the customer agrees to the full extent permitted by law indemnify and keep indemnified ORE AUSTRALIA Pty Ltd against all actions, suits, claims, demands made against ORE AUSTRALIA Pty Ltd in respect of products or any breach of the provisions of the agreement or any claim, demand that may be made by any customer whether (financial or property, personal injury) and or any claim what so ever, including any and all associated parties.
The customer agrees with ORE AUSTRALIA Pty Ltd that the customer shall be liable in full for any and all legal fees, charges, expenses that ORE AUSTRALIA Pty Ltd may need to incur as a result of the customer initiating any legal action against ORE AUSTRALIA Pty Ltd, or its representatives and the disclaimer herein shall apply.
If ORE AUSTRALIA Pty Ltd is unable to perform in whole or in part or is delayed in performing any obligation under this agreement that ORE AUSTRALIA Pty Ltd will be relieved of that obligation to the full extent of the law and for the period that it is unable to perform and will not be liable to the party in respect of such liability. The customer agrees to use the products only for their intended purpose and according to the instruction. Any other use will cause the customer to take full responsibility for any loss, damage that may arise as a consequence.
9. Ownership of goods:
We reserve the right to refuse delivery if ORE AUSTRALIA Pty Ltd terms and conditions are not agreed to by the customer. ORE AUSTRALIA Pty Ltd retains legal ownership of goods until full payment is received and accepted. The customer must contact our office by email immediately and follow the returns policy before returning any products. With products returned, ownership of the goods is returned to ORE AUSTRALIA Pty Ltd when we receive the returned product/s to our office/store and only when we approve the exchange transaction. The customer maybe responsible for any returned shipping charges.
10. Change to all and any items:
ORE AUSTRALIA Pty Ltd reserves the right to make any changes any time to product information and to ORE AUSTRALIA Pty Ltd WEBSITE without prior notice of any kind. We reserve the right to discontinue products from sale, change prices, change entire range, change ingredients, which have been previously promoted without prior notice of any kind, the standard disclaimer will apply. ORE AUSTRALIA Pty Ltd will not be held liable for any costs to the customer or any other parties as a result of such changes made, including advertising or any other materials as a result of such changes. The standard disclaimer will apply.
11. Unpaid purchase orders:
All orders are subject to acceptance by ORE AUSTRALIA Pty Ltd. If orders are unpaid, your order will be cancelled and the goods will not be delivered until full payment is received from the customer. If a purchase order is not accepted for any reason, a refund will occur at a reasonable time frame. We reserve the right to refuse an offer at any time for any reason.
12. E-Commerce Paypal payments and disputes:
If there is a dispute with (e-commerce) paypal, with your order, ORE AUSTRALIA Pty Ltd reserves the right to cancel your order and refund your order without any liability to ORE AUSTRALIA Pty Ltd. Where there are further entitles, the customer is liable for all other expenses which may arise by the customer or any other parties, ORE AUSTRALIA Pty Ltd is not liable in any way for any liability that may arise.
13. Out of stock and back orders:
Stock levels fluctuate on a daily/weekly basis, if we are out of stock on an item/s or a range of products, we will notify the customer by email with the available information and lead time as soon as we get confirmation of lead time dates, these lead times are approximate. The customer may cancel the purchase order and receive a full refund if stock levels are low. ORE AUSTRALIA Pty Ltd is not liable and will not be held liable for shortage of stock.
14. Payment Policy:
On line e-shop is open for business 24 / 7. When you make payment your details are made directly to ANZ BANK – MELBOURNE VICTORIA AUSTRALIA. All payments are in $ AUD AUSTRALIAN DOLLARS. Credit card payments are subject to validation when an order is placed and payment is made. (CCV) credit card verification number is requested when payments are made for card holder security purposes. It is easy to e-shop on line just follow the prompts. Please review your purchase order and take the time to make the right product selection/s.
Our website is secure online shopping. Purchase order payments with payments by (e-commerce) PAYPAL. You can email your purchase order to us. Once you have placed your purchase order an email will acknowledge your details and value of order. If you wish to cancel your order after you have submitted it, contact us via email immediately, and we will reply to your email. Payment will not be accepted if we suspect fraudulent activity. Goods will only be shipped to the customer when full payment for the goods has been received. If the goods are not available for delivery due to stock unavailability, we will contact the customer. ORE AUSTRALIA Pty Ltd reserves the right to refuse service to anyone at any time without discretion and we may cancel the order and offer a full refund to a customer any time without discretion. The agreement for sale is concluded when the goods are handed over to the freight courier company for delivery to the customer by ORE AUSTRALIA Pty Ltd.
15. Shipping Charges:
A. We use Domestic Express delivery service for Australian orders. We use Air Express courier Service for International Deliveries. This ensures safe express delivery of your parcel that can be tracked if required.
B. ORE AUSTRALIA Pty Ltd is not responsible for any (import taxes, customs duty taxes or any other charges), and or any other restrictions that may apply to a country of destination that the parcel is delivered to. The purchaser is entirely responsible for all taxes, charges and fees. ORE AUSTRALIA Pty Ltd does not collect any duties and or taxes to the (customer/s country of delivery (destination). If there are any taxes or charges, the customer must pay for these taxes and charges before your order is cleared and released by customs.
C. Purchase orders are processed and shipped on business days only, from Monday to Friday, not including state or public Holidays in Australia.
D. ORE AUSTRALIA Pty Ltd is required by law to collect sales tax on orders only where applicable in Australia.
E. All prices are in Australian Dollars $ AUD
F. All prices include 10% GST tax
G. We require a street address for delivery of parcels, PO Box as a delivery address for International purchase orders may not be suitable. A signature or I.D maybe required upon delivery of registered parcel/s for security purposes.
H. For Australia purchase orders PO Box will be accepted but we prefer street address if possible: Freight cost for standard size parcels up to 500 grams weight is $15.00 AUD including GST. Parcels over 500 grams will be slightly higher. If required, we can provide a quote for freight cost, email: . Delivery in approximately 10-14 working days by Express courier service. Lead time Pre-Christmas deliveries may take more time to arrive at destination.
For International overseas purchase orders: Freight cost for standard parcel size up to 500g weight is $40.00 AUD including 10% GST TAX. Parcels over 500 grams will be slightly higher. Delivery in approximately 10-21 working days depending on country of destination. Note: Lead time pre-Christmas deliveries may take more time to arrive at destination. International Deliveries are made by air express international freight couriers that may require a signature or I.D upon receipt of parcel for secure delivery.
We can calculate shipping delivery cost to any destination in the world if requested. Please email us the items you wish to purchase and the destination to:
NOTE: Duty Taxes may apply in your country. Contact your customs office for confirmation. ORE AUSTRALIA Pty Ltd will not be held responsible for any customs duties taxes or any charges.
NOTE: There is no shipping insurance for deliveries unless requested by customer. Email our office for a product/s insurance quotation. We require the list of product items and delivery address. ORE AUSTRALIA Pty Ltd does not provide shipping insurance on any delivered purchased items.
NOTE: For received parcels, contact our office immediately if the parcel is lost or damaged, so that the shipping company can inspect the damage in the original package parcel.
NOTE: We deliver to most countries in the world with Express International Freight postage with reputable courier companies.
We use registered express couriers to deliver all parcels. All parcels have tracking numbers. Delivery dates are only indicative. We normally freight parcels to our customers within 5 working days with Express postage for International & Domestic orders. If you have any questions regarding freight deliveries, please contact us via email.
When ordering products please choose your products and shades carefully. We do not refund for wrong product selection or wrong colour orders. All returns must comply with the returns policy of ORE AUSTRALIA. If the products are damaged in transit please contact our office immediately after receiving your order. Email your detailing claim. We will make every effort to respond to your claim promptly and provide further details and instructions regarding the returns policy of ORE AUSTRALIA. The customer maybe liable for any postage and delivery charges relating to the return of any items to ORE AUSTRALIA. It is a condition of return that the item/s is returned in good condition and in original packaging. ORE AUSTRALIA has the following returns policy procedure that must be followed: A. Email and let us know the reason/s why you want to return the purchased item/s. B. You will be provided with a “Customer Service Number” (CSN). C. Once the customer has received a response to their email from ORE AUSTRALIA the damaged item/s must be returned with proof of purchase, date of the purchase, the customer’s and address, sales invoice number and method of payment. D. ORE AUSTRALIA may offer the customer a refund or exchange the damaged goods. Note: A 35% handling charge may apply for all returned purchase orders and to all returned parcels. E. The customer maybe liable for any postage, delivery and/or shipping costs associated with returning an item to ORE AUSTRALIA. ORE AUSTRALIA may not refund the cost of any freight charges incurred. ORE AUSTRALIA will not accept any returned items from the customer that have not been authorised by ORE AUSTRALIA customer service with a customer service return of goods reference number (CSN). We require street address for delivery of parcel. Please do not include PO Box as a delivery address if possible. A signature or I.D may be required upon delivery of parcel.
17. Return Address:
Your Return Address: (if you need to return a purchased item complete the following)
Your Name:
Phone Number:
Order number:
Purchase Date:
Item Number:
Reason for return:
18. Warranty & Liability:
The material contained on our ORE AUSTRALIA website is only a guide without warranty. Professional advice should be sought for any cosmetic or skincare application or any skin condition. We accept no liability for any errors in the content of information provided on the website and any loss or damages arising out of use of ORE AUSTRALIA products, promotional material. All products to be used in accordance with directions of use on the label. Product images and details on the website are as accurate as possible. Colours and representation images may vary on the website from actual product. ORE AUSTRALIA will not be liable for any damages of any kind recognised by law. We are not liable to the customer for errors in the website or linked websites. We warrant that our products will be free from defects upon delivery. ORE AUSTRALIA accepts no liability or responsibility for any alleged harm arising from the use of its products or information.
19.Indemnity & Limitation of Liability:
The customer will indemnify ORE AUSTRALIA and the owner/s from and against any loss, legal cost and expenses arising from any claim, demand, action by any person or company, corporation where such liability is in respect of any breach of this agreement by you and or the customer. If any part of this agreement or terms and conditions is found to be void, unenforceable, unlawful then that part will be deemed severable from this agreement. ORE AUSTRALIA the owner, its employees and agents have no liability for any costs, losses or damages of any kind which may incur, occur or arise directly or indirectly. This applies to all products, information or any other in respect of products or information supplied, and in respect to advertising on this website and also if removing information from this website.
20. Exclusions for Consequential loss or Damage:
Under no circumstances shall “ORE AUSTRALIA Pty Ltd” be liable for loss of revenue, loss of profit, loss of anticipated profit, loss of product, loss of contract or any indirect or consequential loss. Amendment and Waiver: Product specifications and the terms of this Agreement can only be amended, modified, varied, released, waiver or discharged by “ORE AUSTRALIA Pty Ltd” at any time without notice.
21. Entire Agreement:
This Agreement contains the entire agreement between the “customer” and “ORE AUSTRALIA Pty Ltd” relevant to the product/s purchasing and no regard shall be had to any other dealings, unless it is agreed by “ORE AUSTRALIA Pty Ltd”.
22. Governing Laws and Jurisdiction:
The customer (all customers), all purchasers of ORE AUSTRALIA products is subject to the laws of the Commonwealth of VICTORIA. AUSTRALIA. By using this WEBSITE site you submit to the jurisdiction of the courts of Victoria and Australia and agree that any legal action will only be commenced in VICTORIA, AUSTRALIA. The terms of this agreement shall be governed by the law in force for the time being in VICTORIA, AUSTRALIA.
23. Terms & Conditions:
These Terms & Conditions, policies, content or links to other websites and of this site are subject to any changes without any notice. Each purchase order transaction is governed by the Terms & Conditions from the date of the purchase transaction. If you do not agree to the Terms and Conditions you must immediately exit this site. This site is only available to customers, individuals and to others as outlined above who agree to the Terms and Conditions of this website.
24. Internet Fraud:
To prevent internet fraud ORE AUSTRALIA reserves the right to refuse to ship any purchase order that are submitted with an unconfirmed RETURN address, email, telephone number.
We test our products, every persons skin type is different. We recommend a skin “patch test” to the under side of your wrist, for any possible skin reaction, over a period of 24 hours, to the ORE AUSTRALIA products you may have. The ingredients to our products are listed on the website and on the packaging. We use the finest quality ingredients for all our products. ORE AUSTRALIA Pty Ltd (ORE COSMETIQUE, ORE MINERAL COSMETIQUE) will not be liable for any allergic reaction that you may have to any of our products. ORE AUSTRALIA Pty Ltd is not liable for the accuracy of the publicity available information on ORE COSMETIQUE website. ORE COSMETIQUE ingredients definition list is based upon various reliable published sources, the information on ORE MINERAL COSMETIQUE and ORE COSMETIQUE website is only a guide and the information on this website is not intended to replace the advice of a health care professional or medical practitioners advise. Consult your health care professional adviser or medical practitioner to get professional advise.
NOTE: Discontinue use of product and contact medical practitioner if allergic reaction occurs Immediately. Keep away from children at all times. Cosmetic product shades and colours may vary from actual product shades or colours. ORE AUSTRALIA PTY LTD does not claim that the colour/shade of the cosmetic product purchased is the same as the colour/shade on the computer screen. Store cosmetic products away from sun light below 21c.